NOVA RIDE LLC ("NOVA DRIV", "we", "us", or "our") is a United States–based B2B supplier of automotive accessories, operating a Source → QC → Export → US Warehouse → Wholesale model with a dedicated export and supply chain team in China. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request quotations, place wholesale orders, or otherwise engage with us.
2. How We Use Your Information
We process your information for the following legitimate business purposes:
- To verify your business and approve your B2B account application.
- To prepare quotations, proforma invoices, and fulfill wholesale orders across our seven product categories.
- To coordinate sourcing, quality control, export documentation, and US warehouse distribution with our China supply chain team.
- To communicate about orders, shipments, recalls, product updates, and compliance documentation (DOT, FMVSS, REACH, BSCI, ISO, CE).
- To provide customer support, handle returns under our Returns & Refunds Policy, and process warranty claims.
- To detect, prevent, and address fraud, unauthorized transactions, and abuse of our platform.
- To comply with US export controls, customs, tax, and record-keeping obligations.
- To improve our website, products, and services through analytics and feedback.
Where required by law (for example, under GDPR or CCPA), we will obtain your consent before processing your information for any purpose that requires it.
3. Information Sharing & Disclosure
NOVA DRIV does not sell your personal information. We share information only as described below:
- Service Providers & Supply Chain Partners: Our China-based export company and vetted contract factories may receive order details, specifications, and shipping instructions strictly to fulfill your order. They are bound by confidentiality and may not use your data for other purposes.
- Logistics & Customs Providers: Freight forwarders, carriers, and customs brokers receive shipping documents and contact details necessary to clear and deliver your goods.
- Payment & Banking Partners: Banks and payment processors receive the minimum data required to verify and settle transactions.
- Compliance & Testing Labs: Third-party labs (SGS, TÜV, Intertek, Bureau Veritas) may receive product and batch information for certification testing on your behalf.
- Legal & Regulatory Authorities: Where required by US or applicable law, regulation, legal process, or government request.
- Business Transfers: In the event of a merger, acquisition, or asset sale, information may be transferred subject to the protections of this policy.
4. Data Security
We implement reasonable technical, administrative, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted transmission (TLS/HTTPS) for data in transit between your browser and our servers.
- Access controls limiting internal data access to authorized personnel with a legitimate business need.
- Vendor due diligence for our China supply chain and third-party service providers.
- Regular review of our systems and incident response procedures.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
We use cookies and similar technologies (web beacons, pixels) to operate and improve our website. Categories of cookies we use include:
- Strictly Necessary Cookies: Required for core site functionality, such as session management and security.
- Preference Cookies: Remember your language, region, and RFQ form inputs.
- Analytics Cookies: Help us understand how visitors use the site so we can improve content and performance.
- Marketing Cookies: Used to measure the effectiveness of campaigns and show relevant product information.
Our cookie consent banner allows you to accept or decline non-essential cookies. You may also control cookies through your browser settings; however, disabling strictly necessary cookies may affect site functionality.
6. Your Rights (GDPR/CCPA)
Depending on where you live, you may have the following rights regarding your personal information:
GDPR (European Economic Area & UK)
- Right of access to your personal data.
- Right to rectification of inaccurate data.
- Right to erasure ("right to be forgotten").
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent at any time.
- Right to lodge a complaint with your local data protection authority.
CCPA / CPRA (California Residents)
- Right to know what personal information we collect and how it is used.
- Right to request deletion of your personal information.
- Right to correct inaccurate personal information.
- Right to opt out of the "sale" or "sharing" of personal information.
- Right to non-discrimination for exercising these rights.
To exercise any of these rights, contact us at Info@novarideus.com. We will respond within the timeframe required by applicable law.
7. International Data Transfers
Because NOVA RIDE LLC is a US-based company with a supply chain hub in China, your information may be transferred to and processed in the United States and China. When we transfer personal data outside your home country, we take steps to ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) or other recognized transfer mechanisms for EU/UK data.
- Confidentiality and data-protection commitments with our China export company and contracted factories.
- Limiting transfers to the data necessary to fulfill your order or inquiry.
By using our website and services, you acknowledge that your information may be processed in countries that may have different data protection laws than your country of residence.
8. Children's Privacy
Our website and services are intended exclusively for business users and B2B wholesale buyers. We do not knowingly collect personal information from children under the age of 16 (or the minimum age required in the applicable jurisdiction). If you believe we have collected information from a child, please contact us immediately at Info@novarideus.com and we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will provide a more prominent notice (such as on our homepage or via email to active account holders). We encourage you to review this page periodically.
